COMPETENCE LAB HAVE ESTABLISHED RELATIONSHIPS OVER THE YEARS WITH MAJOR ORGANISATIONS NATIONALLY AND INTERNATIONALLY

ALL OF YOUR CUSTOMERS ARE PARTNERS IN YOUR MISSION.

Shep Hyken

Dear Ben 

Commenting on your training provided to DAL Agency (Pty) Ltd in Johannesburg on the 5 th June 2014, as well as on previous occasions in both Cape Town and Durban to our staff. Our perception is that the training provided is well researched, practical and applicable in the day-to-day situations our staff encounter in their duties both telephonically as well as personal visits. 

Following your instruction last week we asked the delegates to complete a training evaluation form, where some of the questions concerned training relevance, knowledge and ability of the instructor and most crucial question was “did they come away from the course, having improved their skills?” The answer options were on a scale of 1 – 5, where in the category scored between 4 & 5 with most delegates. The reason we have used your Company repetitively is that we, as Management, can see that having been through your training our staff ability to use the skills taught has certainly improved their capacity to interact on a higher level. 

In closing we would have no reservation in recommending your services to other companies. 

Kind Regards

Ron Frick 
Managing Director, DAL Agency (Pty) Ltd

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